REFUND AND RETURNS POLICY

Thank you for choosing KANSO HOMES LTD.

We are committed to providing our customers with high-quality shipping and packaging products. Please read our refund and return policy carefully before purchasing.

  1. One-Time Sales Policy

All sales are final.

We do not accept returns, refunds, or exchanges unless the product is defective, damaged during shipping, or the wrong item was sent.

  1. Acceptable Return and Exchange Situations

After-sales service is available in the following situations:

Product has a manufacturing defect
Product damaged during shipping
Incorrect product received
Product significantly different from the order description

If any of the above issues occur, please contact us within 48 hours of receiving the goods.

  1. After-Sales Application Requirements

When applying for a refund or exchange, please provide:

Order number
Product photos
Packaging photos (if damaged during shipping)
Description of the problem

We will review your application as soon as possible after receiving it and provide the following based on the actual situation:

Resend the item
Replace the item
Partial or full refund

  1. Situations Where Refunds or Returns Are Not Supported

The following situations are not eligible for refunds or returns:

Incorrect purchase due to customer’s personal reasons
No longer needed
Item has been used
Damage caused by human error
Exceeding the after-sales application period
Delivery issues due to incorrect address

  1. Refund Processing Time

If your refund application is approved, the refund will usually be returned to your original payment account within 5–10 business days.

The specific arrival time may vary depending on the processing time of the bank or payment institution.

  1. Shipping Fees

Except for after-sales situations caused by product defects or incorrect shipments, the original shipping fee is generally not refundable.

  1. Contact Us

For after-sales service or any questions, please contact us:

Address: 95 Whistler Road, Tonbridge, England, TN10 4RQ
Tel: +44 7784184539
Email: margiegregory761@hotmail.com