FREQUENTLY ASKED QUESTIONS
- What products do you sell?
KANSO HOMES LTD offers a variety of shipping and packaging related products, including:
Building materials
Hardware tools
Gardening tools
Other packaging and shipping supplies
- Do you support delivery outside the UK?
Currently, we only support delivery within the United Kingdom. We do not offer international shipping services.
- How long does it take to ship an order?
Most orders will be processed and shipped within 1–2 business days after payment confirmation.
Orders placed on weekends and public holidays will be processed on the next business day.
- How long does delivery usually take?
Estimated delivery times are as follows:
Standard Delivery: 2–5 business days
Express Delivery: 1–3 business days
Actual delivery times may vary depending on the region, weather, or logistical conditions.
- Which logistics companies do you use?
We will arrange a suitable logistics service provider based on the order details, including:
Royal Mail
Evri
DPD
Yodel
Parcelforce
- Can I cancel my order after placing it?
If your order has not yet been shipped, you can contact us as soon as possible to request cancellation.
Once the order has been shipped, cancellation cannot be guaranteed.
- Do you accept returns or refunds?
All sales are final.
Returns or refunds are not accepted unless there is a quality issue, shipping damage, or the wrong item was sent.
- What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving the goods and provide:
Order number
Product photo
Packaging photo
Description of the problem
After confirmation, we will arrange for a replacement, exchange, or refund, depending on the circumstances.
- How can I track my order?
After your order is shipped, we will send you tracking information via email. You can check the package status using the tracking number.
- How can I contact you?
Address: 95 Whistler Road, Tonbridge, England, TN10 4RQ
Tel: +44 7784184539
Email: margiegregory761@hotmail.com
